Most services and experiences will have a 1-day cancellation policy. This means guests can cancel for a full refund until 1 day (24 hours) before the service or experience start time (at the local time of the service or experience), and the host won’t be paid for that booking.
For certain services and experiences, hosts will have the option to choose a 3-day cancellation policy when setting up or managing their listing. This means guests can cancel for a full refund until 3 days (72 hours) before the service or experience start time (at the local time of the service or experience), and the host won’t be paid for that booking. This policy option is only available to certain hosts depending on the specifications of their service or experience.
Guests can review the host’s cancellation policy when they book a service or experience.
There are certain circumstances in which a guest might be entitled to a refund notwithstanding the cancellation policy for the service or experience. For example, if a large-scale event at the location of the listing prevents or legally prohibits completion of the reservation, the Major Disruptive Events Policy will apply and a guest may cancel for a full refund. The host won’t get a payout for that booking, notwithstanding the listing cancellation policy.
The listing cancellation policy may be overridden in other situations as well, entitling guests to cancel for a refund. Find out more about when a cancellation policy may be overridden.
Our final decisions relating to cancellations and refunds do not affect other contractual or statutory rights that may be available to you. Any right that guests or hosts may have to initiate legal action remains unaffected.